Follow the prompt when you turn on your box. It will give you step by step instructions on how to set up your box.

Scroll over and go to Settings, click on Time Zone, then click on Time and change to your area (time zone, coast, etc).

Make sure you use the box in the guidelines of how it was instructed to be used. We will keep your box updated and running perfectly so you will not have problems watching whatever content available.

We will keep your firmware updated. Your only worry is choosing which one of your favourite shows to watch first!

If Ethernet is available we highly recommend you run an Ethernet cable directly from your router to the StreamTV unit itself. This will provide you a faster and more reliable connection.

Reset your StreamTV box to check if it was a minor malfunction. If that does not work, restart your router and connect it to your box. If neither works, call customer support for assistance.

These are the instruments that will give you the internet connectivity you need to watch any content through StreamTV. Make sure whichever one you are using is turned on and connected to your box at all times. If neither is working properly, restart it and try again to do troubleshooting. If all else fails then call your internet service provider to get assistance.

Call your internet service provider and ask for plans that have more data for high-speed internet. This is important for a more satisfying experience while streaming or surfing the web. Also, for better range in rural areas, you can buy a broadband that is portable and can be used in areas with poor service. We are working on solutions for you and others to bridge the gap in the current structure of reliable internet service as a whole.

Each receiver works with one TV at a time but the unit is so small it can easily be moved into other rooms.

Yes, your StreamTV box does work with a hotspot. Try it next time you are camping. Just make sure you have an unlimited plan as the streams take up a lot of bandwidth.

Firstly, check to make sure the remote is populated with 2 x AAA batteries and that the Remote Control’s USB dongle is plugged into StreamTV Unit. The StreamTV Unit should be in direct line of sight to the remote control. If that does not work, call customer support for assistance if the remote was received damaged.

After you start a video, press the Subtitle button on your remote. This will activate English subtitles. If you hold the subtitle button down, you will then be able to access subtitle menu and download a subtitle file of your choosing. Simply click on the desired option and click OK.

Pressing the subtitle button for 3 seconds will display the subtitle menu. Select the ‘Offset’ button. This will allow you to match the audio and the subtitles whilst the program is playing.

You can access your Favorites by clicking on the Favorite button on your remote.